Reservation Policies, Terms and Conditions

*DEFINITIONS
"You" and "Your" means all members of your party. "We" and "Us" means the owners of Captain Cook Resorts and Captain Cook & Associates. "Partners" means third parties.

*What Happens When You Make a Reservation
All bookings are made and accepted subject to the terms set out in these conditions. When you place a booking, a contract is made, and we will confirm your booking upon receipt of your instructions orally, electronically, or in writing. Once a booking has been made, you agree to abide by these terms and conditions. Any e-mail or telephone booking will be provisional and held for 24 hours, pending receipt deposit and signed credit card authorization. Written confirmation of your booking and all receipts will be sent as soon as possible by fax, mail or e-mail. Your reservation will be considered confirmed as soon as this has been received and you receive a confirmation notice from us. This contract and matters arising from it are subject to American Law.

*Availability
All homes are offered subject to availability. That means subject to the home not having been damaged or rendered in a condition unsuitable for rental by the previous Guests, or otherwise not in a rentable condition. In the unlikely event of the home not being available, we will notify you of change immediately, and will do our best to find a replacement property. We cannot, however, guarantee that we will be able to find a last minute substitute. For this reason we need to have a way to be able to contact you within 24 hours before your check-in.

*Minimum Stay Periods
For stays during Holiday Season, we will accept reservations 10 nights minimum for guaranteed advance reservations. After October 1st,  we will accept a minimum of 7 night stays.  Please check with our reservationists for shorter stays. During all other times we will accept reservations of 3 or more nights. These terms may change without advance notice. Please check with reservationists for details and special requests.

*Rental Rates
The rate for each property is set to be fair to all concerned and to give you good value for your dollar. Once a booking is confirmed in writing by us, the rental rate is fixed and will not alter. If you later change your reservation your new confirmed rate will be the rate in effect at the time of the change.

*Who can stay with me?
It is very important to note that only the number of guests identified on the booking form are permitted to stay at the property. Unauthorized additional guests will be charged to your credit card at the current rate of $50 per guest per day. The party leader agrees not to sublet, share or assign the property to any persons not authorized by us. Please ensure that we are notified of any changes to the original booking.

*Deposit, Payment and Refund
Payment is accepted in the form of personal check, money order or by VISA, MasterCard, Discover and JCB. A $300 deposit is required at time of booking to confirm your reservation. Payment in full is required 45 days prior to arrival. (60 days prior to arrival for Christmas/New Year's Holiday dates). If this is not received, your reservation is at risk of being canceled without further notice. The reservation deposit will be returned, less a $100 cancellation fee if you cancel no later than 45 days prior to your scheduled arrival date (60 days prior to your arrival date for Christmas/New Year's Holiday dates). In the event you cancel within 45 (60) days of arrival there will be no refund unless we are able to re-rent the property for some or all of the time you committed to. For reservations made within 45 (60) days of arrival, payment is due in full at time of booking in order to confirm the reservation and the cancellaton policy as stated above will apply.  A cancellation becomes effective from the date that is received in writing, fax or e-mail.

*Credit Card Authorization Form.   You will be sent a credit card authorization form for your signature which will authorize us to charge rent, fees and/or incidental charges occurring with your reservation. The initial booking deposit will be credited toward your booking total. Prior to your booking being confirmed you will return to us a signed credit card charge authorization form. By signing you agree to the terms and charges of the rental contact and that the following additional fees may be charged to your credit card if it applies: non-return or loss of keys; door Lock change or re-keying, unauthorized late check-out, restoration fee to rearrange moved furniture, violations of the No Smoking Policy resulting in additional cleaning to remove odor. Additional cleaning charges due to property left in an unusually messy or dirty state may be charged to your credit card.  Captain Cook Resorts Surcharge Rates listed below in Terms and Conditions. 

Limited Accidential Damage Waiver Protection 

We have learned that our vacationers do not travel hundreds of miles to damage a home.  At the same time, experience also tells us accidents can and will happen.  In lieu of paying a Secuirty Damage Deposit, a non-refundable $45 Limited Accidental Damage Waiver charge will be added to your reservation invoice. You will not be required to pay for Accidental Damage to the condominium or the personal property of the owner contained within the premises, up to an aggregate limit of $1,000.  Damage exceeding this limit will be the responsibility of the tenant.  Exclusions within the Limited Accidental Damage Waiver specifically limit the tenant's coverage and do not cover or release the tenant from liability for damage due to the following: 1) intentional, willful, reckless, or malicious acts of the tenant or others on the premises during the tenancy, 2) damage by pets, 3) Acts of God, 4) theft from the premises of either the owner's or property belonging to the tenant, 5) gross negligence of tenant or intentional misuse of furnishings, appliances, equipment, or other amenities provided with the home, 6) damage caused while under the influence of alcohol or drugs, 7) damages to real property resulting from operation of any motorized vehicle by a tenant. The coverage of Limited Accidental Damage Waiver, as well as the exclusions contained therein, provided to the tenant shall extend to all members of the tenant's party and guests of the tenant.  All damages must be reported promptly to Captain Cook Resorts before check-out  in order to receive coverage under the Limited Accidental Damage Waiver . Please note: For Homes or Luxury Properties you may be required to pay a Security Damage Deposit and the Limited Accidental Damage Waiver may not apply.

'Travel and Trip Cancellation Insurance Section

We are pleased to offer Travel and Trip Cancellation Insurance that may cover any losses you may incur in the event of illness or accident to a family member or member of your traveling party.  Please read our Travel Insurance Section for details on this insurance. 

'Cancellation Policy

A minimum $300 deposit is required to confirm your reservation. If you need to cancel prior to 45 days before your scheduled arrival date, 60 days prior to arrival for Christmas/New Year's Holiday dates, your deposit will be refunded less a $100 cancellation fee. Payment in full is required at least 45 (60) days prior to arrival. After 45 (60) days prior to arrival, all monies paid are non-refundable unless we can re-rent the property that has been held for you.

'Changing Dates
If you need to change dates we will do our best to help make the requested change, subject to prior reservations. 

*Rental Period
You and we agree that the rental period will begin and end on the dates shown on your rental agreement confirmation letter. You agree to leave by the 11:00am check-out time at the end of the your stay, unless there has been an extension of  this time  by either our reservations department or operations manager.  Any unauthorized extensions to this time frame will be billed at $50 per hour or daily room rate, whichever is less. 

*Check-in and Check-Out times
You may normally take possession from 3:00 pm on the day of arrival and are expected to vacate the property by 11:00am on the morning you leave. This allows time for our housekeeping service to make the property ready for our next guests. If the property is available prior to 3:00 pm,  we will be pleased to accommodate an early check-in, however the only way to insure that your room is available to you prior to 3:00 pm is to rent it for the night prior to your arrival.  We will do what we can to accommodate one guest without adversely affecting another.

*Flight Arrival Information
It is important that we have you airline and flight arrival time so we will be prepared to meet you when you arrive. We will meet you at the property as assist you with your check-in. Check In time is 3:00pm or later. Check Out time is by 11:00am.  A $25 charge for Check in after 9:00 pm. 

*What's Included?
We are providing you with a privately owned condominium or home for you to use as if you were a guest in someone's home. We provide a starter pack including complimentary soap, washing powder, toilet paper etc. Once these items are used, it is the your responsibility to replenish them. You should expect to find your island home with a kitchen equipped with all you will need to prepare meals and for some light entertaining. Bed, bath and kitchen linens are provided. There is no charge for any local call. Any other charges to your telephone bill will be charged to your credit card, with a copy of the bill sent to you.

*Smoking
All of our properties are designated "No Smoking" inside, including lanais.  Violations of the "No Smoking" policy will be subject to a surcharge of $200 to remove any odor, plus actual costs if anything needs to be replaced due to tar, ashes or burns. Thank you for your consideration and compliance with this.

*If We Cancel
We reserve the right to cancel any booking where we believe the information supplied to us concerning the identity of any or all persons listed on the booking form is incorrect or untrue. In this case your booking deposit will be refunded less a $100 cancellation fee. We also have the right to cancel the reservation and compensation will not be payable nor liability accepted if your choice of property becomes unavailable for your travel dates due to: 1) Damage made by prior Guests or any major problem that can occur in the home ; 2) We are forced to make a change as a result of unusual and unforeseen circumstances beyond our control, the consequences of which could not have been avoided even with all due care; 3) The property sells after your reservation has been confirmed; or 4) where we are doing so for a reason that will directly benefit your enjoyment of the holiday. In any of these three cases we will assign you an alternative property of equal or higher standard to the one booked in the same or similar location, if available. In case you don't accept this option, or a replacement property is not available, we will refund in full your deposit or any other payment that had been applied to the rental.

*Neighborly Conduct
You will be staying in a privately owned property that has neighbors. Please ensure that you act in a neighborly and courteous manner towards your neighbors, who will most likely not be on holiday. Please respect their space, and keep noise to a minimum to a minimum before 8:00 am and after 10:00 pm. You agree to treat the property, its furniture, fittings, utensils and other facilities with all due care and respect. You are aware that you are responsible for any damage caused during your stay in our vacation home. Please treat the property and the neighbors with the respect you would want others to treat yours.

*Advising of Damage or Loss
Please let us know right away if anything breaks or is damaged. We want to be sure that anything requiring repair or replacement is done as quickly as possible, for your continued enjoyment.

*Force Majeure
We regret that we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by "force majeure". In these booking conditions "force majeure" means any event which we or the supplier could not, even with due care, foresee or avoid. Such events may include, but are not limited to, war, threat of war, civil commotion or strife, hostilities, strikes or other industrial dispute, natural disaster, fire, flood, acts of God, terrorist activities, technical problems with transportation, closures of ports, ferries or airports, quarantine, epidemics, weather conditions, government action, or any other event beyond our control. You may wish to take a travel insurance policy which provides coverage against some of these events. See travel insurance policy at http://www.csaresortinsurance.com.

*Personal Injury and Lost or Stolen Property
You understand that we cannot accept responsibility or liability for any physical accident, injury or illness sustained during your rental period, regardless of how it may occur. You are liable for lost or stolen personal property of yours from the property during the rental period. We are not responsible nor liable for any such loss. We provide information and advice to you in an advisory capacity only, with no guarantee or promise of security, even where you make use of any advice given. In the event that you have any property lost or stolen, please notify the police immediately by dialing 911. Then please call us and advise us of the situation.

*Pool Safety
All use of any swimming pools, spas and the surrounding area is solely at your own risk. We request that you accompany and supervise children at all times, being extra cautions in and around the pool area.

*Equipment Failure
In the event of failure of equipment please notify us immediately so that we may remedy the problem. We will not be held responsible for any equipment failure in the home, provided that arrangements are taken for its timely repair. If repairs cannot be effected to major household equipment such as power or water supply and air-conditioning within a 24-hour period, we will do our best to move you to another similar property, subject to availability. If this is not possible, our total liability shall not exceed the amount of one full week rental payment.

*Insect and Pest Problems
Hawaii is a tropical climate in which insects, rodents, and lizards unfortunately flourish and you may encounter these pests during your stay.  All condos and homes are treated regularly with insecticides and the residue of these treatments may leave some dead insects in the properties. This is not a sign of infestation, rather that the treatment is working. Please notify us immediately if you see any live insects, so we may take appropriate action.  An encounter with a pest inside or outside of your rental is not reason for termination of your rental agreement nor a refund of all or any part of  your monies.

Captain Cook Resorts Surcharges
Reservation Fee	$25 per reservation
Late Check-in Fee after 9:00PM	$25
Unauthorized Late check-out	$50/hour or daily room rate, whichever is less
Lost Security Keys	$100 each
Lost Entry/Mailbox Keys	$20 each
Lost Garage Openers/Parking cards	$75 each
Lock out assistance	$50 each occurrence
Door Lock Change or Re-keying	$90 plus parts & labor
Restoration Fee to Rearrange Moved Furniture	$50
Soiled or Misused Linens	$10 for each linens
Violations of the No Smoking Policy	$200 for removing odor plus actual costs if anything needs to be replaced due to tar ashes or burns.

*If you have any concerns
If you are unhappy or unsure of any aspect of your booking, please contact us before you travel. It is our responsibility to ensure that you are completely satisfied with your arrangements. Please call us as soon as anything happens that needs our attention, to give us the opportunity to resolve the matter as quickly as possible.

*Acceptance of Terms and Conditions
By placing your booking with us, you are deemed to have accepted these terms and conditions and agree to additional charges as listed.

We look forward to serving your Hawaii vacation housing needs. 
Please contact us at 808-738-5507 or toll free 800-854-8843