Waikiki InformationCOVID-19 Updates and Our commitment to cleanliness

COVID-19 UPDATES

Travelers entering the state who were fully vaccinated in the United States may bypass quarantine without a pre-travel test. The vaccination record document MUST be uploaded to Safe Travels or printed out prior to departure and hard copy in hand when arriving in Hawaiʻi.

Hawaiʻi will continue to welcome other travelers to the Hawaiian Islands with a pre-travel test. Travelers wishing to use the pre-travel test to bypass quarantine must have a negative result from a test taken from a trusted partner no more than 72 hours BEFORE beginning the final leg of their trip. The negative test result must be uploaded onto Safe Travels or printed out prior to departure and hard copy in hand when arriving in Hawaiʻi.

Anyone without a negative test result or U.S. vaccination PRIOR to departure must quarantine upon arrival.

Effective September 13, 2021, patrons entering restaurants, bars, gyms and other establishments need to show proof of vaccination or a negative COVID-19 test taken within the last 48 hours. The program is scheduled to last 60 days. Children under 12 will be exempt. Customers who do not carry a physical copy of their vaccination card may also show a photo of the card

For more info, please visit: https://hawaiicovid19.com/travel/faqs/

 

 

TRAVEL INSURANCE

We recommend travelers add Red Sky travel insurance to their reservation. Please review the following which provides clarity about travel insurance coverage and testing before travel to Hawaiʻi.

  1. If a traveler tests positive for COVID-19 in their pre-departure CLIA provided test for the COVID-19 virus and they subsequently share the positive test results with their physician, they ARE entitled to a trip cancellation reimbursement as long as they submit the written test results and an Attending Physician Statement stating the diagnosis of COVID-19 and formal written restrictions against travel.
  2. If a traveler fails a temperature test and is denied boarding their flight due to the temperature test failure, they AREN’T entitled to a trip cancellation reimbursement due to the temperature test failure alone. If a traveler fails a temperature test and is denied boarding their flight due to the temperature test failure they ARE entitled to a trip cancellation reimbursement if subsequent to failing the temperature test they visit a physician and receive a diagnosis of any sickness (including COVID-19). To qualify for a trip cancellation reimbursement in this scenario the insured guest must submit an Attending Physician Statement with a stated diagnosis of a disease (including COVID-19) and a formal written restriction against travel.
  3. Those without travel insurance who test positive for COVID-19 in their pre-departure CLIA provided test will be responsible for full payment of their reservation (less fees).

For more information about the Red Sky Travel Insurance policy, please click here: Red Sky Travel Insurance Info

 

OUR COMMITMENT

Captain Cook Resorts is closely monitoring the situation with COVID-19. In response to this global crisis, we have taken extra measures to ensure the health and safety for our guests, homeowners, and our staff.

What sanitization efforts have you taken in response to COVID-19?

Captain Cook Resorts has extremely high standards for cleanliness in our properties. Our goal is always to ensure the health and safety for our guests, homeowners, and our staff. While we have always taken the proper precautions and employed comprehensive cleaning procedures between each guest stay, we have now developed even more rigorous sanitization and disinfection protocols following guidelines laid out by the World Health Organization, CDC, and EPA.

We've Raised the Bar for Our Cleaning Standards to Help Keep You Safe

Because the health and safety of our guests will always be our top priority, Captain Cook Resorts has added the state-of-the-art electrostatic spraying process to our rigorous cleaning, sanitization and disinfection protocols to give you and your family peace of mind during your vacation.

     

The electrostatic spray application is vital in killing viruses, as it adheres the disinfectant to surfaces instead of absorbing into them. The solution air dries so it remains in place until the surface is touched again. The disinfectant works in every room of your vacation rental, including high touch electrical items like remotes and light switches. Although it is a powerful disinfectant, it is completely safe to use around children. Captain Cook Resorts is doing everything in its power to protect you and your family.

You may rest assured that our linens and towels are professionally cleaned using the highest possible water temperature or in a commercial laundry with soaps and sanitization needed for proper laundering. We hope our commitment to providing the most well-maintained and clean properties gives you peace of mind.

What social distancing measures have you taken for your staff?

Our property managers will provide "contact-free" check-ins and follow social distancing protocols, including the use of face masks and limited physical contact when attending to trouble or maintenance calls.

 

If you have additional questions, please to reach out to us by phone from 9am to 5pm HST at (800) 854‑8843 or (808) 738‑5508, or by email at: info@captaincookresorts.com.