COVID-19 UPDATES
U.S. DOMESTIC TRAVELERS
As of March 26, 2022, the State of Hawaiʻi's Safe Travels program has ended, and there are no longer any COVID-related travel restrictions for domestic travelers entering Hawaiʻi from within the U.S.
INTERNATIONAL TRAVELERS
All international travelers 18+ years old entering Hawaiʻi from outside the U.S. MUST be fully vaccinated against COVID-19, in accordance with U.S. Federal guidelines. You will be denied boarding without proper documentation. Please check with your airline or the U.S. Department of State for details. As of June 12, 2022, pre-travel testing is no longer required for international travelers to enter the U.S.
Please note that guests are wholly responsible for satisfying vaccination/pre-travel testing requirements. The information here is provided for your convenience, but be sure to check with the proper authorities for the most up-to-date information. Captain Cook Resorts shall not be held responsible in the event that a guest is unable to enter the State or access their booked vacation rental due to insufficient documentation or positive COVID-19 test results.
Denial of entry due to a doctor-confirmed case of COVID-19 is covered under our recommended travel insurance plan, which can be added to your booking at any time before final payment is collected. Please see below for details.
SAFE ACCESS OʻAHU PROGRAM
The Safe Access Oʻahu Program has ended on Saturday, March 5, 2022. Proof of COVID-19 vaccination/negative test results are NO LONGER REQUIRED to enter restaurants, bars, gyms, movie theaters, etc. (Please note that private businesses may still establish their own rules for entry.)
MASKS & SOCIAL DISTANCING
As of March 26, 2022, the State of Hawaiʻi's blanket public indoor mask mandate has ended. However, please note that masks are likely to remain required in certain high-traffic areas such as at the airport and on City buses, and that private businesses, including your vacation rental's condo building, may still require masks for entry at their own discretition.
TRAVEL INSURANCE
We recommend travelers add Red Sky travel insurance to their reservation. Please review the following which provides clarity about travel insurance coverage and testing before travel to Hawaiʻi.
- If a traveler tests positive for COVID-19 in their pre-departure CLIA provided test for the COVID-19 virus and they subsequently share the positive test results with their physician, they ARE entitled to a trip cancellation reimbursement as long as they submit the written test results and an Attending Physician Statement stating the diagnosis of COVID-19 and formal written restrictions against travel.
- If a traveler fails a temperature test and is denied boarding their flight due to the temperature test failure, they AREN’T entitled to a trip cancellation reimbursement due to the temperature test failure alone. If a traveler fails a temperature test and is denied boarding their flight due to the temperature test failure they ARE entitled to a trip cancellation reimbursement if subsequent to failing the temperature test they visit a physician and receive a diagnosis of any sickness (including COVID-19). To qualify for a trip cancellation reimbursement in this scenario the insured guest must submit an Attending Physician Statement with a stated diagnosis of a disease (including COVID-19) and a formal written restriction against travel.
- Those without travel insurance who test positive for COVID-19 in their pre-departure CLIA provided test will be responsible for full payment of their reservation (less fees).
For more information about the Red Sky Travel Insurance policy, please click here: Red Sky Travel Insurance Info
OUR COMMITMENT TO CLEAN
Captain Cook Resorts is closely monitoring the situation with COVID-19. In response to this global crisis, we have taken extra measures to ensure the health and safety for our guests, homeowners, and our staff.
What sanitization efforts have you taken in response to COVID-19?
Captain Cook Resorts has extremely high standards for cleanliness in our properties. Our goal is always to ensure the health and safety for our guests, homeowners, and our staff. While we have always taken the proper precautions and employed comprehensive cleaning procedures between each guest stay, we have now developed even more rigorous sanitization and disinfection protocols following guidelines laid out by the World Health Organization, CDC, and EPA.
We've Raised the Bar for Our Cleaning Standards to Help Keep You Safe
You may rest assured that our linens and towels are professionally cleaned using the highest possible water temperature or in a commercial laundry with soaps and sanitization needed for proper laundering. We hope our commitment to providing the most well-maintained and clean properties gives you peace of mind.
What social distancing measures have you taken for your staff?
Our property managers will provide "contact-free" check-ins and follow social distancing protocols, including the use of face masks and limited physical contact when attending to trouble or maintenance calls.
If you have additional questions, please to reach out to us by phone from 9am to 5pm HST at 1-800-854‑8843 or (808) 738‑5508, or by email at: info@captaincookresorts.com.
