Waikiki InformationCOVID-19 Updates and Our commitment to cleanliness


Update to the State of Hawai’i quarantine requirements as of September 23, 2020:

Beginning October 15, 2020, travelers arriving in Hawaii from out-of-state will be able to avoid the 14-day quarantine as long as they bring along proof of a negative NAAT test (Nucleic Acid Amplification Test) conducted by a Clinical Laboratory Improvement Amendments (CLIA) certified laboratory no more than 72 hours prior to the visitor’s departure. Travelers must also complete a State Travel and Health form upon arrival in the state. Without the negative test results, passengers arriving from out-of-state will be subject to the 14-day quarantine. If the results are not received prior to travel, travelers must quarantine until the negative test results are received. Travelers are responsible for the cost of the pre-travel test. No testing will be provided upon arrival at the airport.

PLEASE NOTE:  COVID-19 testing program for trans-Pacific travelers will not be available for children younger than 12 (they would have to quarantine even if parents have negative test results).  Also, despite international restrictions on travel to the U.S., the Governor is still working with the governments of Japan, South Korea and New Zealand to get an exemption for Hawaii. He added the state is trying to identify COVID-19 testing partners for prospective travelers from those countries.  For now, approved testing labs can only be found in the United States.


Please check the CDC website (https://www.cdc.gov/coronavirus/2019-ncov/symptoms-testing/testing.html) for information on where you can be tested in your local area.


Our commitment 

Captain Cook Resorts is closely monitoring the situation with COVID-19. In response to this global crisis, we have taken extra measures to ensure the health and safety for our guests, homeowners, and our staff.

What sanitization efforts have you taken in response to COVID-19?

Captain Cook Resorts has extremely high standards for cleanliness in our properties.  Our goal is always to ensure the health and safety for our guests, homeowners, and our staff. While we have always taken the proper precautions and employed comprehensive cleaning procedures between each guest stay, we have now developed even more rigorous sanitization and disinfection protocols following guidelines laid out by the World Health Organization, CDC, and EPA.

We've Raised the Bar for Our Cleaning Standards to Help Keep You Safe

Because the health and safety of our guests will always be our top priority, you may rest assured that our linens and towels are professionally cleaned using the highest possible water temperature or in a commercial laundry with soaps and sanitization needed for proper laundering. We hope our commitment to providing the most well-maintained and clean properties gives you peace of mind.

What social distancing measures have you taken for your staff?

Our property managers will provide “contact-free” check-ins and follow social distancing protocols, including the use of face masks and limited physical contact when attending to trouble or maintenance calls.

If you have additional questions, please to reach out to us by phone from 9am to 5pm HST at (800) 854-8843 or (808) 738-5508 or by email at: info@captaincookresorts.com