FAQ
If you have any additional questions, we are happy to help — please contact us.
The booking calendar is opened 1 season at a time, and is typically available from 10–15 months in advance.
To get the most value from your vacation dollar, consider planning your vacation during the Value Season ("low season"), which typically runs from April–May and September–November.
Currently, no. All of our privately owned vacation rentals are located within Waikīkī and the Diamond Head/Gold Coast areas of Oʻahu.
Captain Cook Resorts is part of Captain Cook Real Estate, a full service Honolulu real estate company founded in 1991. Our reservation office is in Honolulu at 1012 Kapahulu Avenue. Our loyal customers are our best referral system so please read the reviews on our website and check our A+ rating on the Better Business Bureau website! Feel free to check us out with the BBB, the Hawaii Real Estate Commission or the Honolulu Board of Realtors. We’re proud to offer great vacation rentals and are committed to making your stay inviting and relaxing!
Simply enter your stay dates and number of guests to find the rentals that are available and receive a complete quote! You can book online right away! If you have any questions, please contact us.
- Nightly rent
- Reservation fee
- Accidental Damage Program (non-refundable)
- Departure cleaning
- State/Local Taxes (17.962%; increasing to 18.712% on 1/1/2026)
- Online, we accept payment by credit card only (Visa, Mastercard, Discover, American Express, JCB, and Diners Club)
- If making your reservation by phone or email, we can also accept payment by cash, personal or cashier's checks, or wire transfers. However, please note that it is your responsibility to ensure that we receive payment by the due date(s), and that any and all fees associated with these alternate forms of payment are your responsibility.
- Daily Rentals: Booking 46+ days before Check-In: $100 down payment at booking; remaining balance auto-charged 45 days prior. Booking within 45 days of Check-In: full payment due at time of booking.
- Monthly Rentals: Booking 61+ days before Check-In: $100 down payment at booking; remaining balance auto-charged 60 days prior. Booking within 60 days of Check-In: full payment due at time of booking.
- Daily Rentals: Cancel 46+ days before arrival: $100 cancellation fee. Cancel within 45 days of arrival: no refund unless we are able to re-rent your dates.
- Monthly Rentals: Cancel 61+ days before arrival: $100 cancellation fee. Cancel within 60 days of arrival: no refund unless we are able to re-rent your dates.
- If we are able to successfully re-rent, we will refund rent and taxes collected from the new guest(s) for the re-rented dates (last-minute replacement rates may be lower).
We strongly recommend purchasing Vacation Rental Insurance to protect against unexpected cancellations.
Vacation Rental Insurance is optional and helps protect your prepaid vacation investment in the event of unforeseen emergencies that cause you to cancel, delay, or interrupt your trip. It may also provide benefits for travel delays, emergency medical assistance, and more.
We highly recommend purchasing Vacation Rental Insurance to help protect your vacation investment.
The Accidental Damage Program (ADP) fee is a standard, non-refundable fee that provides coverage for accidental damage during your stay. The cost is $39–$99 and covers up to $1000–$5000, depending on rental unit. Accidental damage must be reported before check-out.
Not Covered:
- Intentional or reckless damage
- Damage by pets
- Loss or removal of items
- Misuse or negligence
- Damage caused while under the influence of drugs/alcohol
- Vehicle-related property damage
Damage exceeding the coverage limit remains the guest's responsibility.
- Check-in is any time from 3:00pm
- Check-out is any time until 11:00am
To guarantee early check-in or late check-out, reserve the night before or after
Please call your Property Manager upon arrival in Honolulu before heading to the condo to either arrange a meeting time at the condo for personal check-in, or to receive self check-in instructions. Your Property Manager's contact information is provided in your Arrival Instructions and Final Confirmation.
Because a private vacation rental home does not have a front desk, it is generally not possible to store your luggage prior to Check-In or after Check-Out, though there are a few exceptions.
For details, please see: Luggage Storage Options in Waikīkī
Linens & Bath:
- 1 set of bed linens & pillows per bed (including sofa/rollaway beds where included)
- 2 bath towel sets per registered guest (bath towel, hand towel, washcloth)
- 1 beach towel per registered guest
- 1 hair dryer per bathroom
- Bar soap and 2oz travel-size shampoo, conditioner, body wash, and body lotion (initial starter supply only — not replenished)
- 2 rolls of toilet paper and 1 box of tissues per bathroom (initial starter supply only — not replenished)
- Toilet brush and cleaner, plunger
Kitchen & Cooking:
- Dishes, silverware, and cookware
- Kitchen towels
- Drip coffee maker
- Blender
- Electric hot water kettle
- Rice cooker
- Dish soap & dishwasher soap (if applicable) (initial starter supply only — not replenished)
- Coffee filters (initial starter supply only — not replenished)
Other Household/Outdoor Goods:
- 2–4 beach chairs
- Basic cleaning supplies including a Swiffer and vacuum (for units with carpet)
Not Provided:
- Coffee, cooking oil, condiments, or seasonings
- Beach umbrellas or beach toys
- Foil, Ziploc bags
- Fabric softener or bleach
No. A vacation rental is like staying in someone's private home. This is not a hotel and does not include resort services such as daily housekeeping, towel or toiletry replenishment, or front desk/concierge services.
- Daily Rentals: 3-night minimum (there may be a 7-night minimum during our Holiday Season from December 20–January 4). We do not accept bookings for only 1- or 2- night stays.
- Monthly Rentals: 30-night minimum as required by City & County of Honolulu law. You are not required to physically stay for 30 nights, but per City ordinance, you must pay the full, non-prorated rate for a 30-night rental.
No. Occupancy limits are enforced by building rules and Honolulu law. In general, all guests age 3 and older count toward the maximum occupancy.
Violations may result in fines up to $10,200 per excess person per day and immediate eviction without refund.
No. All units, lanais, and shared property areas are non-smoking. Smoking is permitted only in designated areas or at least 20ft from entrances, windows, or air intakes (per Hawaiʻi state law).
No. Due to fire hazard, grilling on lanais/balconies is strictly prohibited. Many condominiums have recreation areas that include grills for your use.
Many condos include parking, but some do not or require an additional fee. Check the individual unit listing for details and vehicle size limits.
Waikīkī is about 8 miles from Daniel K. Inouye International Airport.
- Taxi/Rideshare: around $40 one way
- Airport shuttle options are available
- Driving tips and routes: Getting to Waikīkī from the airport
Rental cars are available at Daniel K. Inouye international airport and throughout Waikīkī from most of the top national brands including Alamo, Avis, Budget, Enterprise, Hertz, National, etc. Great deals can often be found through Costco as well.
Pets and Emotional Support Animals are not permitted.
Service Animals (as defined by ADA) are permitted.
Requirements:
- Animal must be a dog or ADA-approved miniature horse
- Individually trained to perform tasks for a disability
- Must meet Hawaiʻi vaccination/entry requirements
- Must remain under control and well-behaved
- Owner must remove waste and maintain sanitation
- Owner is responsible for any damage (fleas, odors, linens/furniture damage, etc.)
Misrepresentation of a Service Animal as defined by Federal and State law is a misdemeanor with fines of $250–$2000 and is grounds for immediate termination of stay and/or eviction.
While these items are not included or provided, we can rent them on your behalf and have them delivered to your rental. Please contact our Reservations Team for pricing and further details.
We do not offer in-house grocery delivery service. However, many local/national services are available including Safeway, Whole Foods, Uber Eats, DoorDash, Instacart, etc. If your condo building requires keyed access to the lobby or elevator, you will need to meet your delivery driver in the lobby to receive your order.
